Review policy
Translation provided for information purposes. Only the French version is legally binding. Version française
This policy explains how reviews are collected, checked, published, ranked and, where applicable, refused or removed on CoworkingAvis, in accordance with Articles L111-7-2 and D111-16 to D111-19 of the French Consumer Code, Directive (EU) 2019/2161 and Regulation (EU) 2022/2065 (DSA). It forms part of the terms of use.
1. Who can publish a review
Anyone with a CoworkingAvis account who has actually used the space (day pass, membership, meeting room…). The author must have no link with the space or a competitor and must receive nothing in return. Publishing a review is free.
2. How reviews are verified
Reviews are subject to a verification procedure. No review is published without proof of visit:
- On-site QR code: the author scans the CoworkingAvis QR code displayed in the space. The scan is valid for 24 hours for that space; the review is then published immediately with the label "Verified by QR code".
- Proof of visit: the author uploads an invoice, a receipt or a photo of a badge. A member of our team checks that it matches the space and the visit period, then publishes or refuses the review. The proof is never published and is deleted as soon as the decision is made, at the latest after 30 days. The review carries the label "Verified by proof".
Verification concerns the reality of the visit, not the opinion expressed: we never edit the content of a review and we do not refuse a review because it is negative.
3. What is displayed
For each review: the author's first name and last-name initial, their profile (cross-border commuter, freelancer…), the publication date, the visit date, the verification method, the ratings by criterion, the text and, where applicable, the operator's reply. A review's rating is the average of the criteria rated; a space's rating is the average of all its verified reviews.
4. Ranking
Reviews: on each listing, reviews are sorted chronologically from newest to oldest, not by rating.
Spaces: in search results and city pages, spaces are ranked by the average rating of verified reviews (spaces without reviews come after), then alphabetically. Selected filters narrow down the list without changing this criterion.
No space pays to be ranked higher or to publish, hide or edit a review. Any paid promotion will be labelled as such.
5. Grounds for refusal or removal
A review may be refused before publication or removed after publication when:
- the visit cannot be proven (illegible proof, not matching the space or the period);
- the author has a link with the space or a competitor, or received something in return;
- the review is fake, copied or already published for the same visit;
- it contains insulting, defamatory, discriminatory or hateful statements, or illegal content;
- it contains personal data of third parties or advertising;
- it is unrelated to the space or to the coworking experience;
- the author asks for it to be deleted or deletes their account.
Refusal or removal decisions state their reasons and are sent to the author by email when available. The author may contest them within 6 months at contact@letzpilot.lu.
6. Publication period
A review stays published as long as the space's listing exists, unless deleted by its author or removed on one of the grounds above. Older reviews remain visible with their date so that everyone can judge how current they are.
7. Operators' right of reply
The operator of a claimed listing may reply publicly to each review. They can neither edit nor delete a review. Replies must follow the same content rules as reviews.
8. Reporting a review
Each review has a "Report" button. Any visitor, registered or not, can use it: choose a reason, explain your report, leave an email address and confirm your good faith. You can also write to contact@letzpilot.lu. Every report is examined by a member of our team as quickly as possible. If the review breaches this policy or the law, it is removed; otherwise the report is closed. The notifier is informed of the decision if they left an email address.
9. Contact
Questions about this policy: contact@letzpilot.lu.